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Channel: The PeoplePulse Blog » Customer & Client Surveys
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Are your customers stuck on the phone?

A new study by Google reveals that shoppers often use their smartphone while inside a store to help make purchasing decisions. Continue reading →The post Are your customers stuck on the phone? appeared...

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Customer survey incentives: the smart way to boost participation

Getting customers to fill out online surveys can sometimes be difficult, but with smart incentives you could see a real boost in participation rates. Continue reading →The post Customer survey...

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Really get to know your customers

Do you really know your customers? With customer feedback surveys you can gain invaluable knowledge about their shopping habits. Continue reading →The post Really get to know your customers appeared...

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Pros and cons of survey anonymity

Anonymity has its virtues when it comes to employee satisfaction surveys, but it's not the best approach for any and all questionnaires. Continue reading →The post Pros and cons of survey anonymity...

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Are your customers tiring of your rewards programs?

Survey software can help your company to find out if your customers are tiring of your rewards programs. Continue reading →The post Are your customers tiring of your rewards programs? appeared first on...

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Davids winning against Goliaths in customer service

A recent customer satisfaction survey has shown that small businesses are often better at customer service than large businesses. Continue reading →The post Davids winning against Goliaths in customer...

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How to build a successful customer feedback survey

Worcester Business Journal Online has released an article on tips for building a successful customer feedback survey. Continue reading →The post How to build a successful customer feedback survey...

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The benefit of anonymous customer satisfaction surveys

Australians are particularly good at being so polite that you don't always get totally truthful replies to customer satisfaction surveys, unless you make them anonymous. Continue reading →The post The...

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How to write customer survey questions

Writing a customer service survey might not be as easy as it seems, so use these tips to get the most out of your survey software. Continue reading →The post How to write customer survey questions...

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Do your clients know what happens to their feedback?

Sharing the results and outcomes with your clients may help to better your client communications, future feedback and company processes. Continue reading →The post Do your clients know what happens to...

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Post-purchase survey questions for online retailers

Online retailers have a harder time connecting with their customers as the usual face-to-face communication methods are eliminated without salespeople, so an online customer feedback survey can...

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Three ways to improve your customer surveys

You might be able to improve on your existing customer satisfaction surveys with these three simple steps. Continue reading →The post Three ways to improve your customer surveys appeared first on The...

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Are your customers really interested in brands?

A recent global study has found that Australasian consumers are not as interested in brands as the rest of the world, an insight that could help businesses to better market their products. Continue...

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Why you should ask for feedback sooner rather than later

If you can send your customer feedback survey shortly after the event that you're asking about you will likely benefit in several ways. Continue reading →The post Why you should ask for feedback...

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Are your customers aware of all the products you have on offer?

Are your customers aware of your entire range of products and services? You can use a customer feedback survey to find out. Continue reading →The post Are your customers aware of all the products you...

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Optimising your survey’s layout

The visual design and layout of a survey can impact the participant significantly, so here are some tips to help you get it right. Continue reading →The post Optimising your survey’s layout appeared...

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Top tips for improving your surveys

When creating a customer feedback survey, make sure its purpose and intentions are clear. Continue reading →The post Top tips for improving your surveys appeared first on The PeoplePulse Blog.

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Four top customer satisfaction survey tips

When you're creating a customer satisfaction survey try to take into account these top four tips. Continue reading →The post Four top customer satisfaction survey tips appeared first on The PeoplePulse...

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Ideas to help ensure customers complete your survey

It can be hard to get customers to fill in a customer satisfaction survey, so why not offer an incentive for their time? Continue reading →The post Ideas to help ensure customers complete your survey...

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What do customers want?

A customer feedback survey can help you to understand how to offer the best possible rewards and incentive scheme for your customers. Continue reading →The post What do customers want? appeared first...

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